NetSuite ERP Benefits in construction

Why NetSuite ERP is the smart choice for AI-driven business insights

NetSuite ERP Benefits in construction
  • AI, NetSuite ERP

Artificial Intelligence (AI) is being increasingly integrated into business functions across multiple industries. It can save time by carrying out traditionally time-consuming tasks, assist with data-based decision-making, and help to improve business operations. 

Enterprise Resource Planning (ERP) is a key area that is seeing rapid AI acceleration and, according to a 2023 survey by IDC, over 65% of organisations believe that AI is critical to their ERP system. This highlights that businesses need to embrace and invest in AI solutions to remain competitive and keep pace with the rate of change. 

Oracle’s leading NetSuite ERP system aims to deliver a significant boost in productivity for customers by embedding AI capabilities deeply within the solution. Here are seven reasons why NetSuite’s AI-powered ERP platform, delivered by OSSM, is the intelligent choice to improve processes and leverage insights for your business.  

1. Seamless AI integration 

NetSuite is seamlessly integrating AI across its platform, and these rollouts require no further training or installations for users. NetSuite’s AI tools are accessible to everyone, fully embedded, and available immediately. ‘Ask Oracle’ is one of NetSuite’s latest features, which allows natural language searches to make AI-powered commands much more efficient.  

2. Customisable AI features 

NetSuite’s AI capabilities are fully customisable and flexible to allow businesses to use their own application programming interfaces (APIs) to suit their individual needs. Users have the option to modify the AI features depending on their workflows and processes within the dynamic NetSuite ERP platform. With the in-built SuiteScript GenAI, developers can further customise the AI capabilities to create unique and bespoke solutions for businesses. 

While Text Enhance may seem like a smaller feature, it works in tandem with Prompt Studio to help users craft meaningful AI-generated content. This provides a simple starting point for AI-assisted communications and documentation. 

3. AI and data-driven decision-making  

Leveraging their organisational data can help businesses to make informed decisions quickly and accurately using AI. SuiteAnalytics Assistance, another of NetSuite’s AI-driven tools, can assist users in analysing data and building reports based on the results. While SuiteAnalytics Assistant is expected to become more widely available in the next release, it shows NetSuite’s direction in enabling smarter, more intuitive analytics capabilities.  

It can aid in strategic decision-making without needing in-depth technical expertise. In addition, the Financial Exception Management tool can help to detect financial anomalies to help businesses avoid costly errors and make smarter financial decisions.  

It’s also worth noting NetSuite’s continued investment in tools like NSPB (NetSuite Planning and Budgeting) and NSAW (NetSuite Analytics Warehouse). These platforms represent where much of the AI innovation is currently focused, offering powerful forecasting, budgeting, and reporting functionality. 

NSAW acts as a robust data warehouse – similar to tools like Power BI, that enables businesses to pull in data from external sources or spreadsheets and gain deeper insights across their operations. 

4. Efficiency at the core 

The foundation of NetSuite’s AI capabilities is efficiency. Core business functions such as finance, supply chain, and sales can be easily automated and optimised using AI. This helps to reduce manual workloads, while also helping to uncover deeper or hidden trends. For example, the Supply Chain Control Tower can increase visibility of bottlenecks and supply disruptions, which helps businesses to quickly identify and proactively react to issues that arise.  

5. Enhanced personalisation 

NetSuite’s AI-driven Intelligent Item Recommendations function allows businesses to create personalised suggestions for customers, using data insights to recommend products or services based on historical behaviours. AI-driven personalisation creates a more well-rounded customer experience, ultimately leading to increased growth and loyalty. It can also support business’ upselling and cross-selling opportunities.  

6. Built for the future

Built on Oracle Cloud Infrastructure (OCI), NetSuite’s AI is supported by industry-standard security and scalability. Businesses have the flexibility to scale and grow, safe in the knowledge that their data is secure. The high standards within OCI give businesses peace of mind, supporting innovation and enabling them to focus on future planning. 

7. Real-time interaction and accessibility 

NetSuite is making AI accessible to an increased number of users by allowing direct interaction with the platform. Users can input commands or ask questions in a conversational way, empowering businesses to harness the power of AI without needing technical expertise.  

To sum up… 

Among the many NetSuite ERP Benefits for businesses, the platform provides highly efficient, customisable, and seamless AI features and integrations. A key part of the future of business is undoubtedly AI, and this AI-powered ERP platform provides a cost-efficient and data-driven way to help businesses to grow, innovate, and thrive in the modern digital landscape.  

Find out more about how OSSM, Oracle NetSuite Consulting Partners, can drive success for your business with the NetSuite ERP platform by contacting us today.

About the Author

Picture of Brian Doherty

Brian Doherty

Brian is an accomplished Project Manager with a background in the ERP software industry. He possesses expertise in Business Process, Sage Products, NetSuite, Requirements Analysis, and Technical Support. As the NetSuite Systems Design Specialist of OSSM, Brian has directly implemented or been involved in the implementation of NetSuite ERP cloud-based software in various businesses across multiple sectors.

Business woman reviewing financial dashboards in NetSuite ERP after implementation.

Are You Getting the Most Out of Your NetSuite ERP?

Business woman reviewing financial dashboards in NetSuite ERP after implementation.
  • NetSuite ERP, Services

Many businesses using NetSuite assume that once the system is live, the hardest part is over. But what happens when things don’t run the way you expected? You log in each day only to see a dashboard that doesn’t reflect what’s happening in your business. Reports take longer to generate than decisions take to make. And instead of empowering your teams, your ERP feels like just another task to manage. 

This is a common scenario, particularly for businesses that have undergone a NetSuite ERP implementation as part of a global rollout. While NetSuite is a powerful tool, it only delivers real value when it’s tailored to your specific business processes, team structures, and strategic goals. 

“We often see finance and operations teams sitting on incredible functionality but not using it because their NetSuite system wasn’t implemented with their local needs in mind,” says Brian Doherty, NetSuite Systems Design Specialist at OSSM. 

In this blog, we’ll examine why your NetSuite setup may not be delivering optimal results and outline ten practical ways to enhance its performance. From improving dashboards and KPIs to accessing local support, we’ll share tips to help you get more from your ERP system. You’ll also get a preview of OSSM’s upcoming NetSuite Masterclass, led by experts Brian Doherty and Laura Delaney.  

Common Post-Go-Live Challenges 

From the outside, a successful implementation may look seamless. But operationally, many users are dealing with ongoing frustrations that stem from a one-size-fits-all setup. Some of the most common challenges include:  

Dashboards that are too generic or cluttered 
Many businesses still operate with dashboards that haven’t been personalised for users or roles 

No one to call when something doesn’t work 
Without local support, even simple fixes can become major disruptions 

Missed training opportunities 
Go-live training often focuses on functionality, not day-to-day usability, leaving users unsure of how to optimise the system 

Inefficient financial processes 
Reporting, budgeting, and approvals may still be done manually, even though NetSuite can automate them 

Inconsistent data visibility 
Users struggle to find the information they need, or worse, are relying on outdated or incomplete reports 

It’s easy to fall into the trap of thinking your system is “good enough.” But with the right setup and support, NetSuite can evolve into a true strategic asset – one that actively drives business growth on a daily basis. 

10 Ways to Get More from Your NetSuite  

To help businesses unlock the true value of their NetSuite investment, we have compiled 10 practical insights for finance and operational leaders who want to level up their ERP experience: 

1. Make your dashboard meaningful 

Your homepage should reflect your priorities – custom KPIs, role-specific reminders, and real-time financial visibility 

2. Simplify what you see 

If your dashboard feels cluttered, it probably is – strip it back to the tiles and portlets that help you make decisions faster 

3. Use custom KPIs to your advantage 

Pre-set KPIs are a great starting point, but tailored metrics will tell you much more about your performance 

4. Improve short-term cash flow visibility 

With the right dashboard setup, you should be able to spot trends and risks before they become issues 

5. Distinguish between Admin and User views 

Knowing how to control what others see (and why) can improve efficiency across departments 

6. Highlight the right customer and vendor data 

Quick access to recent records and interactions saves time and enhances customer service 

7. Use reminders for accountability 

Set task-based triggers that keep everyone aligned, from finance to fulfilment 

8. Make reporting easier to digest 

A few dashboard tweaks can replace hours of manual report building each month 

9. Improve collaboration across teams 

With personalised views and shared data, teams can work from a single source of truth 

10. Make sure your system evolves with you 

Business needs change, so should your NetSuite setup 

“When you log into NetSuite, you should instantly see 95% of what you need, in one glance,” says Laura Delaney, Sales Account Manager at OSSM. “It’s not just about functionality but about giving users confidence in their numbers and their decisions.” 

Expert Help When You Need It Most 

At OSSM, we work closely with businesses across the UK and Ireland to make NetSuite work for them – not the other way around. Our services go beyond implementation. We help businesses assess their current configuration, identify gaps, and re-align NetSuite to match how they actually work. 

Our team understands that local support matters. You need someone you can speak to, who understands your compliance landscape, your market pressures, and your business model. 

“It’s not unusual for businesses to tell us they feel stranded after their initial implementation,” says Brian. “They’re left without ongoing support, or the system has been built around someone else’s idea of how they should operate.” 

If this sounds familiar, it might be time to consider a setup review, or a practical learning session tailored to real business use cases. 

Coming Soon: Practical Support for NetSuite Users 

If you’re tired of “making do” with a system that doesn’t fully support your business, it may be time to explore your options. OSSM is launching a free Masterclass series designed specifically for existing NetSuite users, helping you get more from your system without the need for expensive upgrades or time-consuming projects. 

Led by experts Brian Doherty and Laura Delaney, the first session in the series will focus on fine-tuning dashboards, leveraging KPIs, and addressing the most common challenges faced by users in the UK and Ireland.  

Book your place today. 

About the Author

Picture of Anna Carolan

Anna Carolan

Anna is an experienced professional in project management and change management roles, with a focus on IT systems development and implementation. Currently serving as the NetSuite Implementation Manager at OSSM, Anna assists in managing and implementing Enterprise Resource Planning (ERP) systems for large organisations and small-to-medium-sized companies.