OSSM Cloud Solutions Privacy Policy
The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU). It also addresses the export of personal data outside the EU.
OSSM Cloud Solutions Limited, trading as OSSM has embraced this regulation and it is our intention to manage our systems in a fully compliant manner with the GDPR Regulation.
We follow procedures which aim to ensure that all our employees, sub- contractors, consultants, partners or agents who have access to any personal data held by or on behalf of its clients are fully aware of and abide by their duties under the General Data Protection Regulation.
We have implemented Policies and introduced appropriate Management and Controls as necessary to comply with the General Data Protection Regulation.
We use best of breed industry standard security measures to protect information and to prevent the loss, misuse or alteration of any information in our control. We use our best endeavours to ensure such information is kept as secure as possible.
We regard the lawful and appropriate treatment of personal information as very important to its successful operations and essential to maintaining confidence between us and our clients and partners. We fully endorse and adhere to the Principles of the General Data Protection Regulation.
Our GDPR Policy may change from time to time and the Policy document will be updated in line with these developments.
Privacy Policy
The purpose of this Privacy Policy is to outline how we deal with any personal data you provide to us while visiting our website or through other channels (such as phone, email, interaction or referral).
By entering into this website indicates that you have reviewed this Privacy Policy and have agreed to be bound by it. If you do not agree to these terms, you should not continue to use this website.
General Statement
We at OSSM Cloud Solutions Limited (trading as OSSM) respect your right to privacy and will not collect any personal information about you on this website without your clear permission. Any personal data that you volunteer to OSSM Cloud Solutions Limited, if retained, will be held on secure servers.
Contact Details for OSSM Cloud Solutions Limited (Data Controller):
OSSM Cloud Solutions Limited, The Ashleigh Centre, Castleknock, Dublin 15
Telephone: + 353 1 811 3811
Email: privacy@ossmcloud.ie
Collection and use of personal data
Personal data is data that identifies you or can be used to identify or contact you and may include, for example, your name, address or e-mail address. You are free to browse our site without providing any information about yourself. When you request information, subscribe to a blog or mailing list for a service, respond to an online survey or otherwise actively send us data, we usually collect data such as your name, email address, contact number and certain other information relating to the business you represent such as number of employees and industry type.
We will collect navigational/statistical details of your visits to our site such as your IP address, geographical location, browser type, pages viewed, length of time on our site.
If you contact us via our website or via other channels (such as by phoning, emailing or messaging us via Social Media etc), subject to consent, we may keep a record of that correspondence. Similarly, we may store your details following an interaction such as meeting at an event, tradeshow or a referral.
We also store the source of your personal data, whether this is via an online form, offline sources (such as trade shows) or other such as referral from a third party. We do not purchase third party lists containing personal data.
Information about Children
Our website is not intended for or to target children under 16 and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact privacy@ossmcloud.ie so that we may delete the information.
Lawful Basis for Marketing & Communications
Legitimate Interest:
We may process your personal information for carefully considered and specific purposes which are in our interests and enable us to enhance the services we provide, but which we believe also benefit our customers and prospective customers. The primary such purpose is as follows:
Where the processing enables us to enhance, personalise or improve our services/communications for the benefit of our customers and prospective customers.
We use legitimate interest in the following circumstances:
- Existing Customer Communications
- Referrals from third parties (where the Data Subject is expecting communications from us)
- Inbound phone, email or Contact Us/Enquiry/Registration pages from our website, social media or other such channels
- Follow up activities arising from Events or Seminars
You will be given the opportunity to unsubscribe from each email communication you receive from us.
For referrals and inbound enquiries, we only communicate in relation to the specific enquiry.
Whenever we process data for these purposes, we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish by emailing privacy@ossmcloud.ie. Please bear in mind that if you object, it may affect our ability to carry out tasks above for your benefit.
Consent:
In order to store personal data and to contact data subjects as part of marketing activities (other than those listed under legitimate interest), we will only do so on the basis that consent has been received.
You may wish to unsubscribe from different marketing communication types at any time.
How we use Information we collect
Personal data will be processed for the following purposes:
- To ensure that content from our site is presented in the most effective manner for you
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
- To provide statistical information to third parties but this information will not identify any individual user
- To carry out our obligations arising from any contracts entered into between you and us
- To notify you about changes to our service
You may inform us of any changes in your personal data and, in accordance with our obligations under GDPR and we will update or delete your personal data accordingly.
Changes should be emailed to: privacy@ossmcloud.ie
Social Media
Our website includes some social media features such as Sharing and Like buttons. These features may collect your IP address, which page you are visiting on our sites and may set a cookie to enable the feature to function properly. Our Privacy Policy does not apply to these features and are governed by the privacy and other policies of these third-party companies.
External websites
Our website includes links to other third-party websites. We do not control and are not responsible for the content, or practices of these websites. Our provision of such links does not constitute our endorsement of these websites, their content, their owners or practices. Our Privacy Policy does not apply to these third-party websites which should have their own policies in place.
Retention of Personal Data
We retain Personal Information that you provide us with as long as we consider it potentially useful in contacting you about our subscription services or other services or enquiries, or as needed to comply with our legal obligations or resolve disputes and then it will be securely deleted.
We regularly review the personal data that we hold and update, archive or securely delete information that has gone out of date.
Your rights
You have the right to request a copy of any personal data held by us about you. You also have the right to have such data corrected or deleted where it is inaccurate or misleading.
To find out what personal data we hold on you or to have your personal data updated, amended or removed from our files, please e-mail accessrequest@ossmcloud.ie.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right by emailing us at privacy@ossmcloud.ie. You can also choose to opt-out of any e-mail marketing communications sent to you by OSSM Cloud Solutions at any stage.
You may also exercise your rights to lodge a complaint against OSSM Cloud Solutions to the Data Protection Commissioner, should you feel this is warranted. In this case, visit the Data Protection Commissioner website for more details on how to make a complaint. The website for the Data Protection Commissioner is www.dataprotection.ie
Security of your Personal Data
We are committed to ensuring that your information is secure and we do our utmost to protect user privacy through the appropriate use of security technology. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Where we store your Personal Data
The data that we collect from you may be transferred to, and stored at, destinations inside or outside the European Economic Area (EEA). It may also be processed by staff operating inside or outside the EEA who work for us or one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
Disclosure of your Information
We may disclose your personal information in the following situations:
In the event of a restructuring of our organisation/merger/acquisition provided that the third party has an equivalent privacy policy in place and all necessary legal requirements are complied with.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, comply with a law, court order, or legal process.
Cookie Policy
Cookies are small pieces of information stored on your computer, tablet or mobile phone when you visit a website. We use cookies to make our website and services work better for you and we recommend you leave cookies switched on.
We use the following types of cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our Website.
- Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily and to see how effective and relevant content and page positioning is.
- Marketing Cookies. These cookies are required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
The option to Accept All or Decline will appear on a banner on the bottom of our website. If you choose to decline, you will still be able to use the site but some things might not work properly.
You can change your cookie preferences for Analytics Cookies on the Website at any time by clicking on the Cookie Settings option at the bottom right of our website.
We use the following cookies on our website:
Necessary Cookies:
wpl_user_preference
- WP GDPR Cookie Consent Preferences
- Expires in 1 year
PHPSESSID
- PHP generic session cookie
- Expires at the end of the session
_cfduid
- This cookie is set by HubSpot’s CDN provider, Cloudflare. It helps Cloudflare detect malicious visitors to your website and minimizes blocking legitimate users.
- It may be placed on your visitors’ devices to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It is necessary for supporting Cloudflare’s security features.
- Learn more about this cookie from Cloudflare.
- It is a session cookie that lasts a maximum of 30 days.
__cfruid
- This cookie is set by HubSpot’s CDN provider because of their rate limiting policies. Learn more about Cloudflare cookies. It expires at the end of the session.
Analytics
Ga (expires: 2 years)
Gid – (id, expires: 24 hours)
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.” You can find out more about this service at http://www.google.com/analytics
__hstc
- The main Hubspot cookie for tracking visitors.
- It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
- It expires in 13 months.
_hssrc
- Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
- If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
- It contains the value “1” when present.
- It expires at the end of the session.
__hssc
- This cookie keeps track of sessions.
- This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
- It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
- It expires in 30 minutes.
hubspotutk
- This cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
- It contains an opaque GUID to represent the current visitor.
- It expires in 13 months
IDE
- Google advertising cookie used for user tracking and ad targeting purposes
- It expires in 1 day
Marketing Cookies
GPS
- Placed by YouTube to store lfocation data
- It expires after the Session
VISITOR_INFO1_LIVE
- This cookie is set by YouTube to keep track of user preferences for YouTube
- It expires after the Session
YSC
- This cookie is set by YouTube to track views of embedded videos
- It expires after the Session
NID
- Google unique id for preferences
- It expires in 6 months
First Party Cookies (identifying and storing cookie data on a web browser within the same domain on which the PageSense tracking code is installed and fired:
Cookie Name | Information Stored | Generation State | Expiry Period | Purpose |
zab_g_{exp_key} (stores a random alphanumeric string of length 7 or 32) | This cookie stores details such as the experiment key, variation key, and additional user data (such as browser used, user agent info, etc.) for your a/b test. | Sets when the a/b test is configured with a custom or pageview goal into it. | 1 year | Used to track successful custom/pageview goal conversions obtained in the same domain. |
zabUserID | This cookie stores a unique user key for every visitor reaching the website. | Sets when a user visits for the first time. | 1 year | Used for identifying individual visitors along with the status of new and returning visitors. |
zabVisitID | This cookie stores a unique visit key every time a user returns to the web page. | Sets every time a user visits. | 1 year | Used for identifying every visit made by the user on the web page. |
zabSplit | This cookie stores details like experiment key, variation key, and additional user data (such as browser used, user agent info, etc.) for your Split URL experiments. | Sets when the experiment URL and variation URL are from the same domain. And, when a particular variation is selected for the split URL experiment. | 5 secs | Used for sending the experiment and visitor information to the server upon redirection. |
zabBucket | This cookie stores details like experiment key and its corresponding variation key for you a/b or split URL experiments. | Sets when the user’s URL matches with the experiment URL. And if the target audience is satisfied. | 1 year | Used to consistently serve visitors the same variation of the test they’ve seen before. |
zabHMBucket | This cookie stores the experiment key for your heatmap experiments. | Sets when the user’s URL matches with the experiment URL. | 1 year | Used for identifying the exact heatmap experiment to be tracked on the web page. |
zpsfa_{exp_key} (stores a random alphanumeric string of length 7 or 32) | This cookie stores a visit key for the first-time visitor landing in a funnel analysis experiment. | Sets when the user’s URL matches with the experiment URL or when the custom event of a funnel step is triggered. | 1 month | Used for deriving the path taken by the visitor and the number of visitors that dropped off while traversing through the funnel. |
zfa{exp_key} (stores a random alphanumeric string of length 7 or 32) | This cookie stores details like experiment key and user data (such as browser used, user agent info, etc.) for your form analytics experiments. | Sets when the experiment URL and conversion URL are from the same domain. | 1 hour | Used for tracking actual user conversions. |
zsr {expkey} (stores a random alphanumeric string of length 7 or 32) | This cookie stores a session key for your session recording experiments. | Sets when a user’s URL matches with the experiment URL. | 2 hours | Used for mapping all the user actions performed within a session. |
zabme | This cookie stores the experiment key of your a/b or split URL experiment chosen from a mutually exclusive group. | Sets once a mutually exclusive group is created. | 1 year | Used for serving the same experiment within a mutually exclusive group, the user has seen before. |
zsd{sessionId} (stores a random alphanumeric string of length 32) | This cookie stores the session’s metadata for your session recording experiments. | Sets once after the user start interacting on a web page’s session. | 2 hours | Used for identifying the start time, last interacted time, and number of pages visited for a session. |
ps_payloadSeqId: | This cookie stores the sequence key for your session recording experiments. | Sets once the user starts interacting on a web page’s session. | 2 hours | Used to keep track of duplicate payloads (session data). |
zabPZBucket | This cookie stores the experience key for your personalization experiments. | Sets when the experience is selected in a personalization experiment and is of type redirection | 1 year | Used to consistently serve visitors the same experience they have seen before. |
zPersonalization | This cookie stores details like the experiment key, experience key, and user data (such as browser used, user agent info, etc.) for your personalization experiments. | Sets when the experiment URL and experience URL are from the same domain and is of type redirection. | 1 year | Used for sending the experiment and visitor information to the server upon redirection. |
zia_ {projectkey} | This cookie stores the identity API details of individual visitors on your website. | Sets once the website owner provides the user’s information. | 1 year | Used to avoid sending the same visitor data multiple times to the server. |
zpc< projectkey> | This cookie stores the visitors’ response to the website’s privacy policy. | Sets when the visitor makes a choice of privacy consent. | 1 year | Used to ensure that the banner does not reappear to the same visitor on your website. |
zps_permission_status | This cookie stores the granted and denied permission value of the visitor for your web push notification experiments. | Sets when the user lands on the website with push notification enabled in it. | 1 year | Used to identify and update the push notification status of the subscriber on your website. |
{exp_id}+”popup” (stores a random alphanumeric string of length 7 or 32) | This cookie stores details like the number of times a popup is displayed, the time when the cookie was created, and the popup completion status by individual visitors on your website. | Sets when the user’s URL matches with the URL type configured in your popup experiment. | 1 year | Used to track user impressions and whether they respond to a popup. |
zps-tgr-dts | This cookie stores the session’s metadata on your website | Sets when a user visits your site for the first time. | 1 year | Used for activating your experiment based on a given trigger condition. |
zpspolls_” +{exp_id} | This cookie stores details like the number of times a poll was shown, whether the poll was completed, and the time it was created for your polls experiment. | Sets when the user’s URL matches with the poll URL. | 1 year | Used for tracking user actions such as impressions, answered/unanswered polls, and other poll parameters. |
zpsPollsBucket | This cookie stores the experiment key for your polls experiments. | Sets when the user’s URL matches with the poll URL. | 1 year | Used for identifying the polls experiment to be served on the web page. |
“zpspb” + {exp_id} | This cookie stores details like the number of times a popup was displayed, the time when the cookie was created, and the popup completion status by individual visitors on your website. | Sets when the user’s URL matches with the popup URL. | 1 year | Used for tracking user actions like impressions and answered/unanswered popups. |
zpsPopupBucket | This cookie stores the experiment key for your popup experiment. | Sets when the user’s URL matches with the popup URL. | 1 year | Used for identifying the popup experiment to be served on the web page. |
“zpssr” + {current time in milliseconds} | This cookie stores the same cookie name and cookie value for your session recording experiment. | Sets when the session recording experiment is running on the website. | Gets deleted immediately after identification of the top level domain. | Used to identify the top level domain in your session recording experiment. |
Third Party Cookies:
These identify recurring visitors on a web browser across different domains and store cookie data under the domain called “cdn.pagesense.io”.
Cookie Name | Information Stored | Generation State | Expiry Period | Purpose |
zab_g_{exp_key} (stores a random alphanumeric string of length 7 or 32) | This cookie stores details such as the experiment key, variation key, and additional user data (such as browser used, user agent info, etc.) for your a/b tests. | Sets when the a/b test is configured with a custom or pageview goal into it. | 1 year | Used to track successful custom/pageview goal conversions obtained across different domains. |
{variation_url} | This cookie stores experiment details like experiment key, variation key, and additional user data (such as browser used, user agent info, etc.) for your Split URL tests. | Sets when the variations are from different domains. And, when a particular variation is selected in the split URL experiment. | 1 year | Used for identifying the exact split experiment and its corresponding variation URL for returning visitor. |
zab_ {expkey} | This cookie stores details like the experiment key and user data (such as browser used, user agent info, etc.) for your form analytics experiments. | Sets when the experiment URL and confirmation URL are from different domains. And, if the user submits the form. | 1 hour | Used for tracking actual form conversions. |
{zps_push} | This cookie stores text content like bannerpopup, sidepopup, and nopopup when push notifications are enabled in PageSense’s project. | Sets when the user lands on the website with the push notification. | Used for deciding whether to show or hide the notification box and maintain its position on a website. | |
zPersonalization | This cookie stores details like the experiment key, experience key, and user data (such as browser used, user agent info, etc.) for your personalization experiment. | Sets when the experience URL and experience URL are from different domains. And, if the audience parameter matches with the respective personalization experience. |
Local Storage:
These store visitor data locally within the visitor’s browser.
Cookie Name | Information Stored | Generation State | Expiry Period | Purpose |
payloadQueue | This cookie stores the session’s data on a local storage system for your session recording experiments. | Sets when the user starts interacting on a web page. | No expiry | Used to resend canceled or failed requests and prevent data loss during session recording. |
{expId} (stores a random alphanumeric string of length 7 or 32) | This cookie stores experiment key and additional user data (such as browser used, user agent info, etc.) on a local storage system for your session recording experiments. | Sets once the user starts interacting on a web page. | No expiry | Used for identifying and keeping track of a visitor’s data during a |
The PageSense cookie opt-out option is limited to the Session Recording experiment. However, for all the other experiments or tests run on our website, the cookies will be automatically set and will start tracking the required user information without an opt out choice. The data collected does not personally identify anyone.
Changes to this Privacy Policy
Any changes to this Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.