NetSuite ERP Archives

Close-up of laptop with creative AI brain circuits showing NetSuite ERP embedded intelligence

AI vs Copilots: What Matters for Organisations in 2026, and How NetSuite Stands Out

January 26, 2026

AI NetSuite ERP

AI, NetSuite ERP

AI is one of the most talked-about technologies in business today. The real test in 2026, however, is whether it can move beyond pilots and proofs of concept to become a dependable part of everyday operations. For organisations looking to adopt AI at scale, the key is embedding it into the systems and workflows they use every day, rather than treating it as a separate tool.

NetSuite ERP is designed precisely for this shift: from experimentation to execution. Rather than positioning AI as a standalone copilot or add-on, NetSuite embeds intelligence directly into workflows, making real-time insights, automation, and anomaly detection available exactly where work happens. This integration allows teams to act on data without leaving the system, turning AI from a concept into operational reality.

AI, Copilots, and Embedded Intelligence

To understand how AI can be applied effectively, it helps to distinguish three broad categories:

General-purpose AI
Typically accessed through public tools, general-purpose AI is useful for idea generation and drafting content but is rarely integrated into ERP workflows within a secure, governed environment.

Copilots
These digital assistants support everyday tasks by providing answers, automating actions, and offering contextual insights. They often sit on top of systems rather than being embedded in core processes.

Embedded intelligence
AI woven directly into software and workflows enables systems to learn, adapt, and make decisions without constant external input, delivering outcomes in real time.

NetSuite spans all these categories, but it particularly stands out for embedded intelligence. Ask Oracle, the natural language assistant in NetSuite, allows users to search, navigate, analyse, and act using plain language while staying fully within the ERP context. It provides context-aware answers and reasoning that explain the “how” and “why” behind every response, making collaboration with NetSuite seamless.

This approach differs from standalone copilots that focus mainly on answers or content. With NetSuite ERP, AI becomes a part of everyday work. Wherever you are in the ERP system or whatever task you’re performing, Ask Oracle is there to assist, providing guidance and insights in real time.

What really matters in 2026

For leadership teams, the conversation has shifted from “should we use AI?” to “where can AI create repeatable value in our business?” The emphasis is now on defining clear, practical use cases that link directly to measurable outcomes, such as faster month-end close cycles and improved forecast accuracy.

To deliver meaningful impact, AI must scale beyond individual productivity tools. It needs to be embedded into the systems that already underpin operational and financial control. When core workflows benefit from embedded intelligence, it can significantly enhance operational efficiency across the organisation.

At the same time, responsible adoption is essential. Governance, security, and data integrity cannot be afterthoughts when AI influences decisions affecting cash flow, inventory, or compliance. NetSuite’s AI capabilities run on Oracle Cloud Infrastructure, providing enterprise-grade performance, security, and resilience, while operating within existing workflows to ensure actions remain within predefined boundaries.

How NetSuite approaches AI

NetSuite’s AI strategy starts with a strong foundation: a unified suite, deep industry functionality, and a scalable cloud platform. By bringing financials, CRM, eCommerce, and more into a single system, NetSuite provides a single source of truth for data – an essential prerequisite for actionable AI.

Building on this foundation, NetSuite delivers practical, workflow-based intelligence rather than standalone copilots, helping teams achieve more in their day-to-day operations. Examples include:

• Exception Management – Continuously scans financial data for anomalies and suggests corrective actions, helping mitigate risk

• Narrative Reporting – Generates narratives, explanations, and visuals from financial and operational data, speeding up analysis and communication

Beyond assisting with routine tasks, NetSuite AI also acts as an advisor, providing insights and analysis to support informed decision-making:

• NetSuite Planning and Budgeting – Uses AI to identify patterns, trends, and anomalies in datasets, helping finance teams understand the “why” behind numbers

• NetSuite Analytics Warehouse – Employs AI for data discovery, highlighting opportunities and key revenue drivers, supporting decision-making across the organisation

NetSuite ERP benefits and how OSSM can help

For organisations evaluating NetSuite ERP benefits, AI is a real differentiator. Embedded directly into the ERP software, it supports finance, operations, planning, and reporting, reducing manual workloads, strengthening control, and enabling teams to make proactive, data-driven decisions. This kind of embedded intelligence can directly improve performance, efficiency, and margins.

Partnering with experienced NetSuite consulting partners is critical to unlocking these benefits. As a leading NetSuite Solution Provider in Ireland, OSSM specialises in ERP implementations, support, and development. Our team can help design practical AI use cases, configure workflows, and extend NetSuite with industry-specific functionality, ensuring AI aligns with real business processes.

If your organisation is ready to move from AI experimentation to execution, NetSuite is built for the shift. Speak to our experts to explore how embedded intelligence can enhance efficiency, improve decision-making, and transform your operations.

About the Author

Brian Doherty

Brian is an experienced Solution Consultant with deep expertise in the ERP software industry, having worked with NetSuite solutions since 2013. Prior to that, he supported and implemented Sage finance and ERP systems. Over the years, Brian has successfully project managed, implemented, and supported NetSuite across a range of industries. He brings a strong focus to business process analysis, working closely with customers to align solutions with their specific needs and objectives.

Business team discussing work over a laptop in a modern office.

13 Essential Ways NetSuite Empowers Modern Leaders to Accelerate Growth

December 12, 2025

NetSuite ERP

NetSuite ERP

Irish business leaders are under more pressure than ever to achieve more with fewer resources – making quick decisions, managing rising complexity, and staying resilient in a market that seems to constantly shift. To stay competitive, leaders need clearer visibility, intelligent automation, and technology that keeps the organisation moving forward rather than slowing it down.

NetSuite’s cloud-first ERP is designed with these realities in mind. It replaces disconnected systems, spreadsheets, and manual workarounds with one unified, real-time platform. The result? Stronger strategic insight, better operational control, and a scalable foundation for long-term growth.

Below are 13 essential ways NetSuite equips modern leaders to enhance performance, strengthen oversight, and support sustainable success.

1. A single source of truth for confident decision-making

Unreliable, inconsistent, or delayed data is one of the biggest barriers to effective leadership. NetSuite brings financials, operations, sales, inventory, projects, and performance metrics together in one central system.

Leaders no longer need to reconcile conflicting reports, they have accurate, up-to-date information whenever they need it.

Why it matters for leaders:
Better decisions, faster reactions, and fewer unexpected issues.

2. Real-time financial visibility across the organisation

CFOs and leadership teams gain instant insight into budgets, forecasts, margins, cash flow, and profitability. Automated reporting removes manual consolidation and surfaces insights through real-time dashboards.

Leadership impact:
A stronger strategic overview and the ability to intervene before small issues become big ones.

3. Automates manual work and boosts productivity

Tasks such as approvals, reconciliations, invoicing, reporting, and allocations take valuable time away from strategic work. NetSuite’s automation and AI tools speeds up these activities so teams can focus on what drives value.

Leadership impact:
Increased efficiency, reduced costs, and teams with more time to innovate.

4. Builds scalable processes that grow with you

Expanding organisations often hit system limitations before they realise it. NetSuite scales effortlessly – whether you’re adding new product lines, locations, teams, or subsidiaries.

Leadership impact:
A platform that supports growth instead of working against it.

5. Improves forecasting with AI and predictive insights

With predictive analytics, scenario modelling, and AI-powered guidance through tools like NetSuite Copilot, leaders can plan with greater accuracy. These capabilities highlight potential opportunities and risks well in advance.

Leadership impact:
More reliable planning, reduced uncertainty, and the ability to act proactively.

6. Reduces operational risk

Stronger controls mean fewer errors and clearer processes. NetSuite provides secure access controls, audit trails, approval workflows, automated checks, and consistent policies across the organisation.

Leadership impact:
Better compliance, reduced risk, and complete confidence in financial and operational data.

7. Delivers seamless multi-entity, multi-currency management

For Irish organisations operating across regions or managing multiple entities, NetSuite centralises operations while supporting local tax and compliance needs. Real-time roll-ups make consolidations effortless.

Leadership impact:
No more stressful month-end consolidations, global results are available instantly.

8. Improves customer experience with connected processes

When finance, sales, service, inventory, and fulfilment all run on one platform, customers see the benefits immediately. Orders move quickly, service teams respond faster, and leaders can identify process bottlenecks with ease.

Leadership impact:
Better customer experiences and stronger loyalty.

9. Supports hybrid and distributed teams with cloud-native access

Modern teams need flexibility to work from any location. NetSuite’s cloud-native design enables secure, remote access for all users, allowing smooth collaboration and uninterrupted workflows.

Leadership impact:
Higher productivity and operational continuity across remote, hybrid, or multi-site teams.

10. Provides complete inventory and supply chain visibility

For leaders in manufacturing, distribution, and services, clear visibility across the supply chain is essential. NetSuite provides insights into stock availability, demand levels, fulfilment, supplier performance, and more.

Leadership impact:
Improved resilience, fewer stock issues, and better management of working capital.

11. Fast, accurate reporting without manual workarounds

Preparing board packs, KPI reports, and monthly updates can be time-consuming. NetSuite automates reporting using live data, ensuring accuracy, version control, and significantly shorter turnaround times.

Leadership impact:
Reliable, ready-to-present information delivered in minutes.

12. A flexible platform that adapts to your business model

As the organisation evolves, NetSuite’s modular design allows new capabilities to be added at any time, from CRM and warehousing to advanced financials, planning tools, project management, and subscriptions.

Leadership impact:
A future-ready platform that evolves alongside your strategy.

13. Partner ecosystem & industry expertise that accelerates ROI

The impact of NetSuite increases when supported by the right implementation partner. OSSM brings years of experience, industry knowledge, optimisation insights, and integration expertise to help organisations get the most from their system.

Leadership impact:
Faster adoption, smoother implementation, and a solution aligned with long-term goals.

Empower your leadership strategy with NetSuite

Modern leadership requires strong visibility, agility, and technology that supports continuous improvement. NetSuite brings performance, analytics, and operations together in one unified platform – helping leaders respond faster, plan smarter, and achieve stronger results.

OSSM works with organisations to unlock the full value of NetSuite, from initial consultation through implementation, optimisation, and ongoing support.

If you’re ready to explore how NetSuite can support better decision-making and accelerate growth, our team is ready to help. Contact us today.

About the Author

Sinéad Galligani

Sinéad has been involved in the software industry, particularly in ERP, for over 25 years. Her career has spanned various roles, including Account Management, Key Account Management, and Business Development. In 2013, she became the Marketing Manager for The Noledge Group and now serves as the Chief Marketing Officer (CMO).

Young engineer working on software while reviewing cloud ERP migration plans

Why Now Is the Time to Move from On-Premises ERP to NetSuite

December 12, 2025

NetSuite ERP

NetSuite ERP

As more organisations accelerate digital transformation, one challenge sits front and centre: how to modernise systems and data while keeping day-to-day operations moving? For many, the biggest roadblock is an ageing on-premises ERP system that no longer supports today’s pace of work.

Cloud migration presents an opportunity to rethink not only infrastructure but also how data is managed, secured, and used across the business. Moving to a cloud-first ERP such as NetSuite ERP allows organisations to adopt smarter, more flexible architecture while improving the reliability of core operational data.

Modernising an ERP system and modernising data strategy go hand-in-hand. The shift to the cloud enables teams to reduce complexity, work more collaboratively, and make decisions based on real-time insights rather than outdated reports or manual workarounds.

Yet many businesses find it difficult to maintain control over their data as operations spread across multiple systems, locations, and departments. Legacy architecture amplifies this challenge, especially when servers, patches, and upgrades depend on limited in-house resources. By aligning cloud migration with data modernisation, organisations can build a more resilient, secure, and scalable foundation for long-term growth.

Below, we’ve outlined practical steps and considerations for organisations that want to evolve beyond on-premises systems and unlock the benefits of NetSuite ERP with support from experienced NetSuite consulting partners.

1. Map and assess your current ERP and data landscape

Most organisations running on-premises ERP solutions have accumulated complex environments over many years. Data lives across spreadsheets, shared drives, disconnected applications, and manual processes. Before any cloud migration begins, it’s crucial to understand:

• What data you currently collect and store
• Where that data sits, including servers, file shares, and external tools
• How frequently information is accessed or updated
• Which integrations or reports are business-critical
• Where data duplication or errors occur

By mapping current systems and data flows, organisations gain clarity on what must move to the cloud, what can be retired, and where process improvements are needed. This is a key first step in reducing the long-term risk of staying on-premises.

2. Define a governance framework fit for cloud ERP

Security and compliance remain top priorities, particularly for businesses handling sensitive financial, customer, or operational data. On-premises ERP often falls short because security depends heavily on internal IT teams, who may be stretched thin.

A strong governance framework ensures that the move to cloud ERP is safe, secure, and aligned with regulatory requirements. This framework typically includes:

• Clear data ownership and access controls
• Standards for data retention, storage, and archiving
• Policies for handling personally identifiable information
• Processes for ensuring ongoing compliance
• Structures for monitoring security in real time

With NetSuite ERP, governance becomes easier to maintain because the platform includes enterprise-grade security, continuous monitoring, and regular automatic updates. This reduces reliance on manual processes and ensures the system stays protected against new threats.

3. Craft a cloud ERP migration strategy with clear priorities

With data mapped and governance in place, organisations can begin structuring their migration approach. This is where partnering with experienced NetSuite consulting partners becomes invaluable, they help determine:

• Which modules or departments should move first
• How existing integrations will be replicated or improved
• What legacy processes need to be redesigned
• Where automation can replace manual tasks
• How data will be cleaned, migrated, and validated

A phased strategy helps businesses maintain operations while progressively adopting NetSuite. Many organisations begin with finance, gaining immediate visibility through real-time dashboards, automated reporting, and accurate data. From there, they often scale into inventory, projects, CRM, and more.

The key is balancing operational needs with compliance, security, and future innovation goals. The right migration path ensures a smooth transition while setting the stage for long-term digital growth.

Why staying on-premises increases business risk

While familiar, on-premises systems expose organisations to risks that become more significant each year:

Security vulnerabilities

Locally installed ERP systems depend on internal teams for updates and threat monitoring. Missed patches or ageing servers create gaps that modern cybercriminals can exploit. NetSuite’s cloud-based architecture provides continuous monitoring and enterprise-grade protection that is difficult to replicate in-house.

High maintenance costs

Hardware replacements, power usage, cooling, backup routines, testing, and upgrade cycles all contribute to rising costs. Over time, maintenance often becomes more expensive than migrating.

Limited scalability

Adding new users, teams, or entities can require hardware upgrades, VPN setups, or complex customisation. NetSuite allows businesses to scale instantly, without infrastructure projects.

Declining performance and reliability

As on-premises solutions age, slow screens, unreliable integrations, and delayed reporting become common. Cloud-based systems are built for continuous performance optimisation.

These challenges explain why many ERP vendors are now sunsetting legacy products. Resources are shifting toward cloud platforms that support modern capabilities such as embedded AI, machine learning, and advanced analytics, features that older architecture simply cannot support.

The advantages of cloud ERP

NetSuite’s cloud-native design enables organisations to adopt new technologies without heavy infrastructure investments. Built-in automation reduces manual work, while analytics tools provide real-time visibility across finance, operations, and performance.

Capabilities such as:

• AI-driven insights
• Predictive analytics
• Automated approvals and workflows
• Integrated dashboards
• Role-based reporting

…help teams make better decisions faster. Cloud ERP also simplifies integration with third-party systems, including e-commerce, CRM, and specialist applications, helping businesses work more efficiently.

Cloud ERP as a talent retention advantage

Modern employees expect modern tools. Slow, outdated systems cause frustration, errors, and unnecessary admin work. NetSuite supports:

• Hybrid and remote working
• Secure access from any device
• Automated processes that reduce repetitive work
• Configurable dashboards tailored to each role

This leads to higher satisfaction and stronger adoption, giving teams tools they feel confident using.

Move to NetSuite ERP with OSSM

Transitioning from an on-premises ERP system is ultimately an investment in agility, innovation, and long-term resilience. OSSM helps organisations migrate smoothly, modernise their data environment, and unlock the full value of NetSuite.

If you’re still relying on spreadsheets, legacy systems, or disconnected tools, it might be time to explore what’s next. Take the checklist to see if your business is ready for a cloud ERP solution.

About the Author

Roger Gribbin

Roger Gribbin is an IT professional with over 25 years of experience in various roles, involving assisting customers with selection projects for ERP, CRM, and BI, as well as hands-on implementation and project management in medium-sized organisations in Ireland. He currently serves as the Sales Director for the Noledge Group.

Coloured cubes with employee and management icons visualising NetSuite ERP roles and organisational flow.

Rethinking ERP Investment: Understanding the Real Cost of Implementing NetSuite

November 26, 2025

NetSuite ERP

NetSuite ERP

For many organisations, implementing an ERP system feels like stepping into unknown territory. What starts as a straightforward goal to modernise operations and improve visibility quickly becomes more complicated once licensing models, add-ons, customisation needs, and service fees enter the conversation.

ERP used to be predictable – a core finance module, a few integrations, and stable annual costs. Today, however, businesses navigate complex systems, module-based pricing, AI-driven features, usage-based integrations, and multi-entity requirements that evolve constantly. Within this complexity, hidden costs can accumulate quietly, diluting ROI and making long-term planning far more difficult.

Industry research regularly shows that organisations underestimate their ERP Total Cost of Ownership (TCO) by 40–60% when they overlook future upgrades, additional modules, scaling needs, and training requirements. And yet, many businesses still rely on surface-level pricing comparisons or quick-fix cloud systems that solve only immediate challenges.

So, the real question becomes: Is your ERP investment truly built for long-term growth, predictable ownership costs, and sustained value?

Common challenges in modern ERP environments

Modern ERP ecosystems are multi-layered and interconnected. While this promises efficiency, the reality is often different. Businesses frequently encounter issues they didn’t anticipate – challenges that gradually erode value.

One of the most common is system fragmentation. When finance, operations, CRM, and reporting operate across multiple tools, teams end up with duplicated data, manual workarounds, and inconsistent reporting. Even small inefficiencies compound into significant cost over time.

Licensing complexity is another frequent issue. What looks affordable upfront becomes more expensive later, once essential modules – such as advanced reporting, multi-entity consolidation, revenue management, or advanced inventory need to be added.

Scalability also becomes a challenge as organisations grow. Many systems aren’t designed to handle multi-company structures, cross-border operations, or high transaction volumes. Businesses often discover this only after expansion, forcing them into costly replacements.

When processes cannot be automated or handled natively by the system, teams revert to spreadsheets. This reduces accuracy, slows workflows, and undermines the very visibility an ERP should deliver.

Lastly, heavy customisation creates long-term technical debt. Every custom workflow adds maintenance requirements, upgrade complications, and higher support fees – all of which increase TCO in ways that aren’t obvious at the beginning.

These issues don’t appear all at once; they build gradually until an expensive overhaul becomes unavoidable.

Why many ERP systems fail to deliver long-term value

Not all cloud ERP systems are built for today’s requirements. Many platforms were designed before embedded AI, real-time visibility, or multi-entity support became essential.

This is where long-term value is often lost:

They prioritise immediate needs, not future growth.
Businesses naturally select an ERP to solve current challenges. But when new subsidiaries, higher transaction volumes, or new product lines are introduced, not all systems can adapt.

Upgrades become disruptive or expensive.
If upgrades require testing, manual updates, or partner support, both cost and downtime increase.

Analytics and AI are external add-ons, not embedded.
If reporting or AI requires third-party tools, organisations face higher fees and additional integration work.

Multi-subsidiary operations require workarounds.
Some platforms require external software or manual consolidation, adding complexity and long-term cost.

Automation depends on custom development.
When standard workflows need coding or ongoing development, ownership cost continues to rise.

The good news is that these challenges are avoidable with the right platform and the right implementation partner.

What to look for when evaluating ERP Total Cost of Ownership

Choosing an ERP isn’t just about comparing licence prices. You’re choosing the system that will shape visibility, efficiency, reporting accuracy, and scalability for the next decade.

A modern, future-ready ERP should offer:

A unified, cloud-native architecture
A true cloud platform removes hardware costs, patching requirements, and complex integrations.

Automatic, seamless upgrades
If the system upgrades twice a year without disruption, TCO remains predictable.

Role-based dashboards and embedded analytics
Insights should be available instantly, without third-party reporting tools.

Native AI capabilities
AI should support tasks like forecasting, data entry, and insights without external add-ons.

Support for multi-company and international growth
Adding subsidiaries, currencies, or tax rules should not require extensive rework.

Scalability for transaction volume and users
Performance should not decline as the organisation grows.

Transparent licensing
No hidden fees or surprise modules.

Easy integration
Modern APIs reduce integration effort both now and in future phases.

Many platforms struggle to meet these expectations – but NetSuite consistently performs well in each of these areas.

Why NetSuite offers a lower Total Cost of Ownership

NetSuite is designed as a fully unified, cloud-native solution that evolves with the organisation. Its long-term cost advantages include:

A single system and a single source of truth
Finance, CRM, inventory, projects, and more run on one database – reducing integrations and maintenance.
Automatic biannual upgrades
No downtime, no re-testing, no partner fees.
Built-in scalability
Whether adding users, expanding internationally, or increasing transaction volumes, NetSuite adapts seamlessly.
Native multi-company and multi-currency capabilities
Consolidation is automated and built-in – not an add-on.
Embedded analytics and AI
NetSuite’s roadmap continues to expand predictive insights and automation without external tools.
Lower IT overhead
No servers, patches, or hardware upgrades means reduced internal workload and cost.

By selecting a system that removes complexity instead of adding it, organisations avoid the typical cycle of re-implementations every few years.

The role of a NetSuite consulting partner in reducing TCO

Technology alone doesn’t determine success – the expertise behind the implementation is equally important. A strong NetSuite partner provides:

• Industry-tested methodologies to reduce unnecessary customisation

• A collaborative approach that shapes the system around your business

• Guidance on NetSuite’s AI roadmap and automation opportunities

• Ongoing optimisation to ensure long-term alignment with your growth

Partners like OSSM ensure the system is implemented correctly and continues to evolve with your organisation, preventing costly rebuilds later.

The bottom line

Choosing an ERP isn’t about the lowest upfront cost – it’s about long-term confidence in your investment. When evaluating NetSuite or any ERP system, prioritise:

• Total cost of ownership

• Scalability

• AI and automation readiness

• Upgrade predictability

• Reporting and visibility

• Quality of your implementation partner

NetSuite, supported by an experienced partner like OSSM, delivers long-term stability, reduced ownership costs, and a platform built to grow with your business.

If you’re exploring ERP or want clarity on the real cost of implementation, we’re here to help. Book a free ERP consultation with OSSM for personalised guidance and a clear roadmap for your next step.

About the Author

Brian Doherty

Brian is an accomplished Project Manager with a background in the ERP software industry. He possesses expertise in Business Process, Sage Products, NetSuite, Requirements Analysis, and Technical Support. As the NetSuite Systems Design Specialist of OSSM, Brian has directly implemented or been involved in the implementation of NetSuite ERP cloud-based software in various businesses across multiple sectors.

Two middle-aged men reviewing a project beside a laptop displaying field service management software

Are You Measuring Performance the Right Way with Field Service Management Software?

November 19, 2025

Field Service Management NetSuite ERP

Field Service Management, NetSuite ERP

As field service teams expand, diversify their offering, or shift to mobile-led ways of working, an important question comes up: are you measuring performance in a way that accurately represents what’s happening on the ground?

Much like organisations have revisited how they use SaaS, PaaS, and other cloud technologies, service providers are now reassessing how they capture, interpret, and improve the metrics that shape day-to-day operations. This is where modern field service management (FSM) software, such as NetSuite Field Service Management plays a central role, bringing data, workflows, and real-time insights together in one place.

At OSSM, we work with service-led organisations across Ireland to help them use NetSuite more strategically, ensuring their field operations can measure performance effectively and translate that information into better outcomes for customers and the business.

A shifting landscape for field service operations

The evolution of field service teams mirrors the progression of cloud adoption, initially focused on fixing pressing operational issues, and later aligned to broader transformation goals. Today, several significant trends are reshaping how service organisations operate:

• Mobile-first working is now standard. Technicians depend on real-time updates, digital job details, and accurate scheduling to stay productive across multiple locations.

• AI and IoT-powered predictive maintenance helps organisations anticipate problems before they occur, improving uptime and customer experience.

• Customer expectations have increased, with customers looking for transparency, accuracy, and faster delivery.

• Cloud-based systems now connect service, finance, CRM, and inventory, giving teams full visibility from initial request through to completion and billing.

As PaaS changed how developers build solutions, FSM software is transforming how field teams complete work, collaborate, and report performance across the full service lifecycle.

Why measuring efficiency matters more than ever

Many organisations still depend on spreadsheets or siloed tools, which makes it difficult to track accurate performance data. When KPIs are outdated or unclear, visibility weakens, and service quality often follows.

Improving how efficiency is measured allows organisations to:

• Spot resource constraints and operational bottlenecks

• Enhance scheduling and reduce unnecessary travel

• Understand trends that influence profitability

• Strengthen workforce planning

• Improve customer experience at every touchpoint

Just as businesses moved toward more strategic cloud management, the rise of modern FSM solutions is about shifting to a proactive operational approach, identifying issues ahead of time and maintaining a consistently high standard of service.

The metrics that matter

To truly optimise performance, meaningful KPIs must be in place. And like cloud service metrics, the priority of each KPI will vary depending on the organisation’s size, goals, and maturity. However, the following metrics consistently deliver valuable insight:

1. Mean Time to Complete – Overall efficiency from the initial request to job completion

2. Average Response Time – A key factor in customer satisfaction

3. First-Time Fix Rate – Reduces repeat visits and boosts profitability

4. Technician Utilisation Rate – Measures productivity and capacity

5. Customer Retention Rate – Indicates long-term service quality

6. Contract Attach Rate – Supports recurring revenue streams

7. Uptime – Shows how well equipment is maintained

8. SLA Compliance – Ensures reliability and consistency

9. Revenue Leakage – Identifies missed billing opportunities

10. Job Profitability – Tracks financial contribution per job

11. Service-to-Cash Rate – Measures how fast payments are received

12. Field Operations Growth – Reflects customer or revenue expansion

Modern FSM software not only captures these metrics accurately but provides them in real time, enabling quicker and more informed decision-making.

Why NetSuite field service management software stands out

For small and mid-sized field service organisations, often operating with limited resources, technology needs to be easy to use, reliable, and fully integrated with the wider business.

NetSuite Field Service Management Software delivers on these needs through:

• A single system that connects scheduling, dispatch, inventory, CRM, and finance

• A technician-friendly mobile app offering real-time job updates and customer information

• Automated processes that minimise administrative work

• Integrated invoicing and detailed reporting tools

• Real-time visibility from first request to final payment

Just as PaaS eliminates infrastructure barriers for developers, NetSuite removes the complexity of disconnected field operations by centralising everything on one platform.

Market trends shaping field service

The FSM market continues to develop rapidly as organisations prioritise agility, customer satisfaction, and sustainability. Key trends include:

• AI-led automation that eliminates repetitive tasks

• Predictive maintenance that supports proactive service

• Mobile-first technology that empowers technicians in the field

• Real-time analytics for better operational decisions

• Sustainability initiatives, such as optimised routing to reduce emissions

These advancements help service teams deliver accurate scheduling, increase first-time fix rates, and enhance customer communication, cornerstones of a strong and reliable service experience.

OSSM’s role in helping field service teams work smarter

With extensive experience implementing NetSuite, OSSM supports field service organisations in building more connected and insight-driven operations. Our approach focuses on:

• Unifying processes across the entire service cycle

• Providing real-time visibility into performance and operational metrics

• Simplifying workflows to reduce manual tasks

• Enabling confident decision-making through accurate data

By combining our expertise with NetSuite’s capabilities, we help field service teams refine their operational model and strengthen both customer outcomes and financial results.

Turning insights into action

Strong performance measurement is essential for long-term service excellence. The organisations that continue to grow are the ones that use reliable data to refine how they work and respond to customer needs.

Field service management software equips teams with the clarity, accuracy, and confidence needed to make better decisions and support sustainable business growth.

If your organisation wants to reassess how field operations are managed and convert performance insights into measurable value, OSSM is here to help you explore what NetSuite Field Service Management can offer. Reach out to us today.

About the Author

Naren Sompalli

Naren holds a Bachelor of Engineering degree from BNM Institute of Technology. As a NetSuite specialist, he is involved in implementation at OSSM, collaborating with a team of experienced consultants. Naren conducts workshops for solution implementation and delivery, providing technical support and expertise.

close-up-of-factory-worker-using-digital-tablet-in-production-setting-netsuite-erp

From Guesswork to Control: Addressing Project Inefficiency through NetSuite ERP Implementation

October 30, 2025

NetSuite ERP

NetSuite ERP

Scaling a business is never straightforward, particularly when projects sit at the centre of operations. During our recent live demonstrations at the Lumenia ERP HEADtoHEAD™ event, one insight stood out: many organisations continue to struggle with persistent project inefficiencies. Despite having strong teams and ambitious goals, too many rely on manual processes and gut instinct to manage their projects – leading to budget overruns, delayed timelines, and unnecessary frustration instead of sustainable growth.

Thankfully, with the right technology in place, project-based organisations can shift from uncertainty to confidence. Implementing NetSuite ERP can reshape how your business manages projects – helping you move from ‘getting by’ to truly driving performance and profitability.

Live insights from ERP HEADtoHEAD™

Our team saw first-hand how many companies are still facing barriers to scaling their project operations. The challenges we observed reflected a clear need for more effective solutions:

• Many project-led organisations still depend on legacy systems or manual spreadsheets for scheduling, tracking, and reporting performance

• As projects grow, decision-makers often face increased risks of missed billing events, scheduling conflicts, and scope creep

• There’s a growing demand for real-time, actionable insights – leaders want dashboards that consolidate financial, operational, and client data in one accessible space

NetSuite provides a complete, connected solution designed to deliver this level of control and visibility. It empowers clarity, collaboration, and oversight – the essential ingredients for transforming inefficiency into success.

How project inefficiency impacts scaling businesses

Project inefficiency directly affects business growth. Whether your organisation is well established or scaling rapidly, small inefficiencies can quickly escalate. Budget overruns and unplanned costs reduce margins, while manual updates and disjointed systems slow progress.

Many teams still lack real-time visibility, forcing managers to chase updates through emails or spreadsheets. When financials, scheduling, and resource management are handled in isolation, bottlenecks and miscommunication arise. Forecasting becomes reactive, making it difficult to plan confidently for future demand.

These recurring challenges were consistently highlighted at this year’s event. As businesses scale, outdated tools and disconnected processes can quickly shift from helpful to harmful.

Common causes of project inefficiency

Before exploring how to resolve inefficiencies, it helps to understand where they come from:

• Fragmented Data – When project data is spread across multiple systems, tracking progress becomes slow, inconsistent, and unreliable.

• Reactive Management – Without proactive insights, teams identify issues only after they’ve become costly problems.

• Manual Processes – Handling approvals, billing, and reporting manually introduces errors and slows operations.

• Lack of Integration – When finance, CRM, and inventory systems don’t communicate, effective planning becomes nearly impossible.

• Limited Forecasting – Without reliable data, managers rely on guesswork rather than informed predictions.

How to tell if project management needs fixing

If you’re unsure whether your project management systems are holding you back, consider the following:

1. Do projects frequently exceed their budgets?

2. Does reporting require manual consolidation from multiple systems?

3. Are project KPIs easily visible to key stakeholders?

4. Is resource scheduling still handled manually?

5. Are billing events or milestones ever delayed or missed?

6. Can management accurately forecast workload, cash flow, and profitability?

7. Are your finance and operational teams working on separate systems?

If several of these sound familiar, it may be time to explore NetSuite ERP implementation as a modern solution for your business.

How implementing NetSuite solves project inefficiency

Moving from guesswork to control begins with real-time visibility. A NetSuite ERP implementation empowers businesses to improve oversight, collaboration, and efficiency across all projects.

Unified Visibility and Reporting

NetSuite offers a single, centralised dashboard where data is always up to date. Teams and stakeholders can track progress, milestones, and financials in real time – supporting informed, data-driven decision-making.

Proactive Problem-Solving

By integrating data across departments, teams can identify risks early, act quickly, and prevent costly issues such as scope creep or missed deadlines. Predictive insights enhance forecasting and enable smarter resource planning.

Seamless Collaboration

NetSuite connects finance, operations, and service delivery within one unified system. With mobile access and shared visibility, everyone remains aligned – improving accountability and transparency at every stage.

Automated Workflows

Repetitive, manual tasks can be automated, reducing the risk of errors and freeing staff to focus on high-value work. Projects can be managed more efficiently, with clear visibility over skills, workload, and resource availability.

Scalable, Industry-Specific Solutions

NetSuite evolves with your organisation, supporting multi-entity structures, tailored workflows, and industry-specific functionality. As your business grows, your ERP grows with you – ensuring continued control and flexibility.

Moving forward with more control

Project-driven businesses often face similar challenges when scaling. With NetSuite, you can gain the clarity, automation, and insight needed to take full control of your operations.

As a trusted NetSuite partner in Ireland, OSSM helps businesses implement ERP solutions that deliver measurable improvements. From initial discovery to tailored development, we support you every step of the way – ensuring your system empowers real progress and growth.

With OSSM, you’ll have a partner committed to helping you turn complexity into clarity and inefficiency into opportunity. Get in touch today to learn how we can help your business move from guesswork to control.

About the Author

Brian Doherty

Modern Irish office using natural light to represent the clarity, transparency, and efficiency delivered by NetSuite ERP benefits.

How NetSuite Overcomes ERP Limitations That Cost CEOs Time, Profit and Peace of Mind

October 15, 2025

NetSuite ERP NetSuite Financial Management

NetSuite ERP, NetSuite Financial Management

For CEOs driving growth, Enterprise Resource Planning (ERP) can be a game-changer. A unified platform simplifies processes, consolidates data, and unlocks strategic decision-making. ERP systems provide leaders with real-time insights to make confident choices, keep stakeholders informed, and stay ahead of competitors.

However, not all ERP systems deliver equally. When software fails to integrate with key tools, adapt to change, or provide a clear business overview, unexpected roadblocks appear. Many companies treat ERP as a “set and forget” solution, assuming it will scale automatically. In reality, even the best ERP systems need regular review as businesses evolve, expand, and manage growing teams. Neglecting ERP can cost CEOs time, profits, and peace of mind.

The hidden costs of ERP limitations

ERP systems should provide clarity and control, but common limitations drain resources and slow decision-making:

Fragmented Data – Information scattered across finance, CRM, projects, and other systems forces CEOs to manually piece together reports.

Rigid Workflows – Inflexible systems require teams to adapt to software instead of software supporting the business, slowing innovation.

Delayed Visibility – Without real-time dashboards, leaders make decisions based on outdated numbers, reacting to yesterday’s challenges.

Poor Integration – Lack of connectivity with other business-critical tools creates duplication, bottlenecks, and errors.

Complex Upgrades – Older platforms may require expensive, disruptive upgrades or replacements to support growth and new operations.

The result? Lost time, missed opportunities, and restless nights wondering if the business is on track.

A common CEO dilemma

Ray Ryan, CEO of OSSM, shares a familiar experience:

“Before NetSuite, our key data was scattered across finance, CRM, and project management systems. Now, everything is in one database. From project profitability to cash flow forecasts and sales pipelines, I can quickly get a clear picture of our performance on a single dashboard. This visibility has been crucial in running our business effectively.”

Ray’s experience is something many CEOs can relate to. When old systems aren’t revisited, upgraded, or reimagined for new challenges, businesses hit limits. NetSuite ERP removes those limits – delivering value without compromise. As the business landscape shifts and competitors adapt, having an all-in-one piece of software can help you stay up-to-date and keep pace.

Common ERP limitations CEOs must address

Understanding and fixing common ERP limitations can help CEOs decide whether it’s time to upgrade their ERP software:

Isolated Data & Blind Spots – Disconnected systems obscure performance insights, increasing risk and missed opportunities.

Manual Workarounds – Spreadsheets and offline tools slow processes, introduce errors, and reduce analytical reliability.

Slow Decision-Making – Consolidating data manually delays action, limiting proactive responses.

Integration Headaches – Systems that can’t connect with new applications create IT bottlenecks and reduce agility.

Many of these issues come to light during periods of growth, digital transformation, or regulatory change. CEOs should keep a careful eye on these challenges and address them proactively before they have an impact on operations or profitability.

Why ERP needs continuous re-evaluation

ERP software should never be a “set and forget” investment. Over time, businesses change their strategies or expand into new markets, and software must keep up. Essential reasons to regularly reassess your ERP setup include:

Growth & Expansion – Multi-entity consolidation, new products, and global compliance require adaptable platforms.

Process Change – New operating models, services, or regulations demand updated workflows and configurations.

Tech Innovation – Advances in cloud, integration, and AI offer capabilities that should be leveraged.

Security & Compliance – Evolving threats and regulations require robust controls and audit trails.

Team Needs – Growing teams need modern interfaces, mobile access, and collaborative tools.

Regular reviews will help align your business goals and ERP technology, preventing complacency and unlocking new capabilities.

What makes NetSuite different for CEOs

NetSuite is a flexible cloud solution that modernises processes and provides transparency across operations. Key benefits for CEOs include:

Personalised Dashboards – Instant access to cash flow, sales pipelines, and overdue invoices on a single, consolidated view.

Real-Time Data – Decisions are based on current, not outdated, information, enabling proactive management.

Scalability – NetSuite can grow with your business, supporting acquisitions, multi-entity structures, and new products.

Automated Workflows – Reduces human error and saves time through automation of routine tasks.

Seamless Integration – Connects easily with other business tools, enabling smooth data flow and reducing friction.

From daily operations to strategic oversight, NetSuite empowers CEOs with clarity, speed, and peace of mind.

Choose OSSM to upgrade your ERP

If your current ERP leaves you guessing, struggling with hidden risks, or hindered in decision-making, it’s time to upgrade. NetSuite ERP delivers integration, automation, and real-time control – all essential for growth and CEO peace of mind.

Partnering with experienced NetSuite consultants ensures your system is optimised for your evolving business. OSSM guides CEOs through strategy, implementation, and ongoing refinement, making your NetSuite journey seamless and effective.

Contact our team to book a free ERP review and discover how NetSuite can transform your business.

About the Author

Sinéad Galligani

Man with tablet checking manufacturing floor

Why Manufacturers Struggle to Scale with Outdated Manufacturing ERP Systems

September 30, 2025

Manufacturing - Solutions NetSuite ERP NetSuite Manufacturing

Manufacturing - Solutions, NetSuite ERP, NetSuite Manufacturing

Many manufacturers only realise how much their old ERP software is slowing them down when growth starts to stall. A system that once worked well can turn into a bottleneck, making it hard to keep production on track, understand what’s happening across the plant, or seize new opportunities. In today’s competitive environment, your software should help you grow, not hold you back.

Across every sector, manufacturing companies are turning to modern manufacturing software systems to stay competitive. Rising customer demand, tighter regulations, and plans to move into new markets all put pressure on processes that may have been reliable years ago but are now out of date. If you keep running into the same problems and patching them with quick fixes, it’s a clear sign your ERP system is no longer keeping pace with your business.

Below, we look at the most common reasons manufacturers struggle to scale with outdated systems and how a modern manufacturing ERP system can help.

Why old manufacturing software systems cause growing pains

Manufacturers face constant pressure to cut costs, work efficiently with fewer resources, and respond quickly to market changes, all while maintaining high quality. The biggest barriers to success often aren’t on the shop floor – they’re buried in ageing ERP software. If these issues sound familiar, it may be time to rethink how your technology supports growth.

A) High maintenance costs

If your team spends more time fixing glitches than improving operations, your ERP has become a liability. Many manufacturers rely on disconnected programs that need frequent troubleshooting and expensive add-ons just to stay functional. Over time, those costs often exceed the price of a modern upgrade, draining funds that could go toward innovation, training, or hiring.

B) Limited functionality

Outdated systems rarely integrate well with newer tools. When staff must re-enter data into separate platforms for finance, production, and inventory, errors and delays multiply. Limited automation adds to the burden. These gaps create silos, hide information, and slow productivity – making everyday work harder than it needs to be and leaving opportunities on the table.

C) Security and compliance risks

Older manufacturing ERP systems typically fall behind on security updates and compliance features. Without up-to-date access controls, audit logs, or real-time traceability, you face higher risks of cyberattacks, failed audits, and supply chain disruptions. For manufacturers in regulated industries, the financial and reputational damage from a security breach can be severe.

D) Lack of real-time visibility

Important decisions are hard to make when you’re looking at last week’s numbers. Many older systems can’t provide live data, so forecasting errors, missed deadlines, and incomplete orders become common. Real-time visibility is now essential for accurate planning and fast responses to market shifts.

E) Difficulty scaling

Expanding into new markets, adding product lines, or opening another facility should be exciting. With outdated ERP software, even small changes like adding users or a new currency often require custom development, delaying projects and raising costs. If growth consistently triggers technical headaches, your system is standing in the way.

Recognising these pain points is the first step toward a better solution. Modern manufacturing software systems address them directly, giving you the tools to compete and grow.

How a modern manufacturing ERP system helps

A unified system such as NetSuite Manufacturing brings together production, inventory, supply chain, and financial data in one place. By replacing a patchwork of outdated tools, it provides the insights and flexibility manufacturers need to run complex operations. Here are some of the key advantages.

A) End-to-end visibility

See what’s happening across your business in real time. A unified cloud platform delivers accurate data for faster, more confident decisions.

B) Automated workflows

Automation reduces manual tasks and errors, so teams can focus on higher-value work and keep pace with demanding production schedules.

C) Advanced inventory management

Demand forecasting, automatic reordering, and live inventory tracking help maintain the right stock levels and reduce waste.

D) Stronger supply chain oversight

Better supply chain visibility keeps materials and finished goods moving smoothly and makes collaboration with suppliers easier.

E) Built-in quality and compliance

Integrated checks throughout the production process support industry regulations and ensure consistent standards, reducing the risk of costly mistakes.

F) Easy cloud scalability

Add new sites, product lines, or users as your business grows without major IT projects or delays.

G) Seamless integration

NetSuite adapts to your specific workflow and connects with other business applications, creating a complete solution rather than another isolated tool.

Ready to see the difference?

If an outdated ERP system is limiting your growth, upgrading to a modern manufacturing ERP system can transform how you operate. NetSuite Manufacturing covers every stage of the process, from order management to shipping, and gives you the flexibility to expand without technology getting in the way.

To explore how NetSuite can fit your business, reach out to us today.

About the Author

Rob Van Der Velden

Rob Van Der Velden is a Consultant at OSSM, specialising in NetSuite implementation project management. He oversees the entire process from pre-sales to training, with expertise in Manufacturing, Project Management, Service Management, CRM, and Distribution & Warehouse Management. Rob excels in workshops, process definition, data migration, customisation, and change management, providing strategic guidance to optimise business processes.

Business professional holding a glowing cloud computing icon with connected file folders and security symbols, representing a move from Xero to NetSuite cloud ERP.

From Xero to NetSuite: The Natural Next Step for Finance Leaders

September 23, 2025

NetSuite ERP NetSuite Financial Management

NetSuite ERP, NetSuite Financial Management

When a company is starting out, entry-level accounting tools like Xero are hard to beat. They let you accept payments, issue invoices, track expenses, and submit VAT returns with little effort. The interface is user-friendly, the price is affordable, and it delivers exactly what a small business requires.

Growth, however, changes the picture. More customers, additional staff, and expansion into new markets create demands that basic software can’t always meet. Finance teams often lean on spreadsheets, add extra plug-ins, or spend hours piecing together simple reports. What was once straightforward begins to slow everything down, and your team ends up working around the system rather than being supported by it.

If that sounds familiar, it may be time to look beyond Xero. For many finance leaders, the logical next step is NetSuite, a complete cloud-based ERP platform designed for organisations that have outgrown small-business tools. In this blog, we’ll highlight the common signs it’s time to upgrade, the main advantages of NetSuite, and how to manage the transition smoothly.

Why businesses outgrow Xero

Outgrowing Xero isn’t a setback – it’s proof that your business is thriving. Challenges emerge when you need to manage multiple entities, currencies, or large transaction volumes. Reporting slows, audit controls can feel inadequate, and automation is limited. Manual workarounds and missed integration opportunities quickly become the norm.

When your operations reach this stage, the need for a more advanced platform becomes clear. Managing group structures, international operations, and high transaction volumes demands stronger automation, richer reporting, and built-in audit controls. Moving to a comprehensive ERP like NetSuite allows growing companies to replace multiple disconnected tools with a single, scalable system – removing manual workarounds and supporting long-term expansion.

Knowing when it’s time to upgrade

Deciding when to upgrade is just as important as choosing the software itself. Key warning signs include:

• Month-end close that takes longer with every cycle

• Expansion into international markets with multiple currencies

• Complex structures such as subsidiaries or franchises

• The need for consolidated reporting after mergers or acquisitions

• KPI calculations that require multiple exports and pivot tables

If any of these issues sound familiar, your finance software is likely holding you back. A more comprehensive platform like NetSuite gives teams real-time data and the ability to support growth instead of chasing it.

NetSuite ERP benefits

Switching from Xero to NetSuite is more than a software upgrade. It’s a move to an enterprise-level system built to grow with you. Key benefits include:

A) Scalability and flexibility
NetSuite is designed to handle complex structures and international expansion. Local tax rules, languages, and regulations are supported out of the box, so the system evolves alongside your business.

B) End-to-end automation
A well-planned NetSuite implementation removes repetitive tasks such as manual reconciliations and data entry. With automation in place, finance teams can focus on forecasting, planning, and delivering strategic insights instead of chasing errors.

C) Advanced reporting and real-time insights
Custom dashboards and powerful analytics provide finance leaders with accurate data when they need it – no juggling spreadsheets or waiting for overnight updates.

D) Unified operations
NetSuite covers accounting, supply chain, CRM, and more in one platform. Finance teams work from a single source of truth, and you can add modules as your needs change.

E) Compliance and audit readiness
Keeping up with tax and regulatory changes is easier when your software updates automatically. NetSuite helps produce audit-ready financials and stay compliant across regions without extra manual effort.

Working with NetSuite ERP partners

Growing organisations eventually reach a stage where entry-level tools can’t keep pace. Moving from Xero to NetSuite isn’t just an upgrade – it’s an investment in a platform designed to scale, automate, and give finance leaders the insight they need. With the right guidance and a trusted Irish partner, the transition can be straightforward and the benefits immediate.

Changing systems can feel daunting, but experienced NetSuite ERP partners simplify the process. The right partner will plan the rollout, configure the software for your sector, and provide NetSuite training so your team can make the most of every feature.

If your business has outgrown Xero, exploring NetSuite is a natural next step. At OSSM, we work with companies across Ireland to deliver tailored implementations that fit real-world finance operations. Our team understands both the technology and the pressures on modern finance leaders, and we take a collaborative approach from planning through training and beyond.

Getting started with NetSuite

Ready to explore your options? Book your free ERP consultation to meet with an expert who can review your current setup, highlight system gaps, and share practical recommendations for improving efficiency, visibility, and control.

About the Author

Ray Ryan

Ray Ryan is the CEO of the Noledge Group.

With over 30 years of experience in the software industry, Ray's expertise spans from Unix systems to modern cloud ERP solutions. As CEO, he leads the Noledge Group in delivering cutting-edge technology that simplifies business operations for our clients.

Engineers overlooking a busy factory floor with workers and machinery, highlighting the role of manufacturing software systems in managing production operations.

The Role of Manufacturing ERP Systems as Northern Ireland Strengthens Its Global Manufacturing Position

August 29, 2025

Manufacturing - Solutions NetSuite ERP NetSuite Manufacturing

Manufacturing - Solutions, NetSuite ERP, NetSuite Manufacturing

Northern Ireland’s manufacturing sector is not only the backbone of local industry but also a major contributor to the region’s economic growth. According to recent research from Manufacturing NI, manufacturers accounted for almost half of the investment (47%) by Invest NI–supported businesses between 2018/19 and 2022/23. Five of Invest NI’s top 10 investors in that period were manufacturers. The Office for National Statistics (ONS) further highlights the sector’s strength: in 2021, 37.3% of Foreign Direct Investment (FDI) in Northern Ireland was in manufacturing – more than twice the UK average share. Manufacturing also remains one of the strongest contributors to net earnings from FDI in the region.

This deep economic footprint highlights both the strength and the pressure manufacturers face today. To remain globally competitive, businesses must manage tight margins, complex supply chains, and ever-changing regulations – all while positioning themselves for growth. Outdated, disconnected systems no longer meet these demands. That’s why modern manufacturing ERP systems are becoming central to manufacturers’ ability to adapt, scale, and thrive.

Why manufacturers need ERP now more than ever

In today’s manufacturing landscape, efficiency and agility are critical. Yet many businesses still rely on legacy or siloed manufacturing software systems that create bottlenecks, errors, and visibility gaps. These inefficiencies not only slow production but also limit the ability to seize growth opportunities in a fast-moving market.

NetSuite Manufacturing ERP is designed to meet these challenges head-on. By bringing procurement, production planning, inventory, warehouse management, finance, and reporting into one modern cloud platform, manufacturers can unlock real-time visibility, smarter automation, and complete operational control.

Designed for modern manufacturing

Unlike outdated or overly complex setups, NetSuite adapts to the way manufacturers actually work. It provides:

• Supply chain management: Full visibility across the supply chain with better demand planning, real-time updates, and closer supplier collaboration.

• Inventory management: Accurate demand forecasting and real-time tracking to ensure the right stock is always available – particularly critical for high-compliance sectors.

• Production planning & scheduling: Data-driven scheduling that reduces downtime, aligns teams, and improves on-time delivery rates.

• Quality control: Integrated checks across raw materials, work-in-progress, and finished goods to ensure consistent results.

• Scalability: A system that grows with your business, whether you’re expanding product lines, regions, or production volumes.

• End-to-end visibility: A 360° view of the entire operation, from warehouse to finance, with access to live data anywhere.

A proven approach: Supporting growth in Irish manufacturing

One of our clients – a well-known Irish company producing high-quality beds and furniture for both retail and hospitality – had ambitious plans to increase output by more than 40%. The business offered thousands of product variations, which made managing orders, forecasting materials, and overseeing production extremely complex. Their existing systems were fragmented and didn’t provide the visibility needed to make confident business decisions.

We implemented a NetSuite ERP solution that integrated ordering, sales, accounts and manufacturing into one central system. The solution was tailored to the needs of the customer delivering transformative results. Teams now have real-time access to accurate sales and production data, enabling smarter forecasting and improved purchasing decisions. Sales staff reduced time spent following up on customer orders by 20%, freeing them to focus on growth opportunities. The business also gained the ability to better manage customer buying patterns, providing a more personalised service while reducing errors and waste.

By moving to a centralised ERP solution, the company achieved greater visibility, faster decision-making, and the confidence to pursue ambitious expansion targets – all while improving customer satisfaction. This is just one of the many examples of NetSuite manufacturing projects we deliver to customers throughout Ireland the UK.

Why OSSM?

As one of Ireland’s leading NetSuite partners, OSSM has deep experience in delivering ERP systems for the manufacturing sector. We don’t just implement software – we work with you to ensure your ERP solution is tailored, optimised, and future-ready. From implementation to ongoing support, our goal is to give you clarity, control, and confidence in every aspect of your operations.

Speak with one of our ERP experts for tailored advice on your setup in a no-obligation consultation.

Meet us at Northern Ireland’s largest manufacturing & supply chain event

We are excited to showcase the power of NetSuite Manufacturing at the Northern Ireland Manufacturing & Supply Chain Conference on 11 September 2025. This is the perfect opportunity to learn how ERP can simplify, automate, and scale your manufacturing operations.

On the day, our NetSuite experts will be on hand to discuss how the system provides a complete, real-time view of stock, production, finance, and reporting – all in one platform. We’ll also be available for one-to-one conversations to help you:

• Benchmark your current setup against industry best practice

• Get practical, no-obligation advice from ERP specialists

• Explore tailored ERP solutions for your growth plans

If you will be at the event, book a session with one of our experts here.