Untitled design (17)

Maximising ERP Success with NetSuite Services

  • NetSuite ERP, Services

Investing in a cloud-based ERP system like NetSuite is a strategic move that can unlock numerous advantages. A well-implemented ERP system provides your business with the tools needed to streamline operations, improve productivity, and foster growth through powerful, real-time insights. However, implementing and managing an ERP system is a complex task, and businesses often face challenges during their NetSuite journey. These challenges can lead to inefficiencies, delayed processes, and an overall feeling that your ERP isn’t living up to its potential. 

That’s where OSSM steps in. As certified NetSuite ERP Partners, our mission is to empower businesses to optimise their ERP systems so that they work in perfect harmony with their goals. Whether you’re looking for support on an existing NetSuite ERP Implementation or require a new solution to drive your business forward, OSSM offers a full suite of NetSuite services tailored to meet the unique needs of your business. From customised training and thorough system health checks to advanced development and ongoing support, OSSM provides the expertise and solutions that ensure your NetSuite ERP performs at its best, giving your business the agility and confidence to thrive. 

In this blog, we’ll explore the five key services OSSM offers to help you make the most of your NetSuite ERP: NetSuite Training, NetSuite Implementation, NetSuite Support, NetSuite Health Check, and NetSuite Development. 

NetSuite Training 

An ERP system is only as effective as the people who use it. That’s why our NetSuite Training Services are designed to empower your team with the knowledge and skills they need to fully harness NetSuite’s extensive capabilities. We offer bespoke training solutions tailored to suit users at all levels, from those just starting their NetSuite journey to advanced users looking to deepen their expertise. 

Every training session is customised to address your specific business needs and goals, ensuring that your team can operate confidently and efficiently within the system. Whether your focus is on finance, inventory management, customer relationship management (CRM), or another aspect of NetSuite, our skilled specialists will help your staff understand how to make the most of NetSuite in their day-to-day activities. 

By ensuring that your users are fully equipped to leverage NetSuite’s features, our training services contribute to increased operational efficiency, reduced errors, and ultimately, greater business growth. Training can be delivered on-site or remotely, offering flexibility to meet the demands of your business. 

NetSuite Implementation 

The successful implementation of an ERP system requires meticulous planning, expert knowledge, and a clear understanding of a business’s unique operational requirements. At OSSM, we pride ourselves on delivering NetSuite Implementation Services that are specifically tailored to meet the individual needs of your business. 

The key to a successful NetSuite implementation is dedicating time to thoroughly listen to and understand the unique challenges each customer faces. Our workshop process facilitates this by helping us identify any bottlenecks. 

By thoroughly examining the details, we ensure that both our customers and our team have peace of mind, knowing we’ve accurately gathered all requirements and are aligned from project kick-off. With NetSuite SuiteSuccess “out-of-the-box” solutions, industry-specific reports, dashboards, and workflows are instantly accessible, speeding up time-to-value for our customers.

Configuring the NetSuite Sandbox is a critical step in the implementation process. It allows our team and customers to thoroughly test the system, resolving any issues before going live. This ensures your NetSuite system will be fully functional from day one, giving you peace of mind.

We don’t just leave you to figure things out on your own. Before go-live, we provide extensive training to ensure your users are confident in the new system. Our expert project management team works closely with you throughout, ensuring the project is delivered on time and within budget. We also offer go-live support to guide you through the transition, and post-go-live, we continue to provide support to quickly address any issues and keep everything running smoothly.

NetSuite Support 

The ERP journey doesn’t end with the implementation, it’s an ongoing process that requires continuous support and optimisation. That’s why local NetSuite Support Services are designed to offer you the assistance you need to keep your system running smoothly. 

At OSSM, we recognise that every business has unique challenges, which is why our support services are flexible and tailored to your specific needs. Whether you need help resolving technical issues, assistance with user queries, or advice on how to get the most out of your system, our expert support team is here to help. We offer both proactive and reactive support, aiming to resolve any issues quickly and minimise downtime. Our goal is to keep your NetSuite ERP system performing optimally, ensuring that your business continues to benefit from its full functionality. 

In addition to resolving immediate concerns, our support team provides guidance on how to optimise your NetSuite environment as your business evolves. This ensures that your ERP system remains a valuable tool for driving efficiency and growth, rather than becoming a burden due to unresolved issues or outdated configurations. 

NetSuite Health Check 

If your current NetSuite setup isn’t delivering the results you anticipated, or if your business has grown and evolved since the initial implementation, our NetSuite Health Check can provide the insights you need to get your system back on track. 

The NetSuite Health Check is a comprehensive service that assesses your current NetSuite configuration, identifying areas where performance can be improved, or inefficiencies reduced. We begin by conducting an in-depth review of your system and business processes, looking at how NetSuite is currently being used and identifying any gaps or issues that may be impacting its effectiveness. 

Once the review is complete, we provide a detailed report outlining our findings and recommendations. These recommendations are designed to help you make better use of NetSuite’s features, streamline your operations, and improve overall system performance. Whether it’s adjusting workflows, reconfiguring dashboards, or integrating additional features, our tailored recommendations are aimed at helping you maximise the value of your NetSuite ERP. 

The NetSuite Health Check is ideal for businesses that want to ensure their system is operating at peak performance, or for those who have experienced challenges with their ERP and need a fresh perspective on how to optimise it. 

NetSuite Development 

Every business is unique, and sometimes an out-of-the-box solution isn’t enough to meet your specific needs. That’s where our NetSuite Development Services come in. At OSSM, we go beyond standard implementations to provide a range of custom developed solutions that enhance and extend the functionality of your NetSuite ERP. 

Our development services range from building custom applications to integrating third-party software, automating processes, and creating custom workflows that align perfectly with your business processes. We use our extensive experience and creativity to develop solutions that address complex challenges, ensuring that your NetSuite environment is not only functional but also tailored to meet the specific demands of your industry and business. 

Whether you need a simple customisation or a complex integration, our development team is here to deliver solutions that are scalable, reliable, and designed to grow with your business. 

Why OSSM is the Right Partner for Your NetSuite Needs 

At OSSM, we understand that every business is unique, and so are its challenges. That’s why we approach every NetSuite project with a deep understanding of your specific needs and goals. With years of experience as certified NetSuite ERP partners, we’ve helped businesses across a range of industries optimise their ERP systems to achieve greater efficiency, agility, and growth. 

Our hands-on approach ensures that we’re not just implementing a system but partnering with you to ensure that NetSuite supports your long-term business objectives. We work with you every step of the way, from initial consultation and implementation to ongoing support and custom development. Our goal is to provide you with the tools, training, and expertise you need to make your NetSuite ERP a powerful asset for your business. 

If you’d like to learn more about how OSSM can help you optimise your NetSuite ERP, you can also Book your free consultation to explore our offerings in more detail. 

We’ll be exhibiting at this years ERP Head to Head event, where we’ll have a more detailed demonstration on Field Service Management, Manufacturing and Projects.

If you’d like to attend this demo or just come and chat to a member of our team, click below to register.

Don’t forget to use promo code OSSM20 for an early-bird discount.

About the Author

Picture of Roger Gribbin

Roger Gribbin

Roger Gribbin is an IT professional with over 25 years of experience in various roles, involving assisting customers with selection projects for ERP, CRM, and BI, as well as hands-on implementation and project management in medium-sized organisations in Ireland. He currently serves as the Sales Director for the Noledge Group.

Untitled design (13)

Identifying Outputs, Mapping Processes, and Succeeding with a Strong NetSuite Partner: A CFO’s Perspective

  • NetSuite ERP

As a CFO, managing financial operations and ensuring the smooth running of the business can be a challenge, especially when juggling multiple disconnected systems. Before implementing NetSuite, our finance team used four separate applications, each serving different business functions but with minimal integration. This disjointed setup led to countless hours spent ensuring data consistency, manual reconciliations, and cumbersome month-end reporting processes. 

In this blog, we’re diving into the transformative power of NetSuite ERP through a conversation with Dawn O’Dwyer, our CFO. We asked Dawn about the challenges she faced with our previous systems, why NetSuite was chosen, and the impact it has had on our operations. Her insights offer a first-hand look at how NetSuite can revolutionise financial management.  

The Challenges of a Disconnected System 

We began by asking Dawn about the issues she encountered with our old setup. She explained that managing multiple disconnected systems was a significant challenge. “Our finance team was working with four separate applications,” she shared. “Each application served different business functions, but they had minimal integration, leading to countless hours spent ensuring data consistency, manual reconciliations, and cumbersome month-end reporting processes.” 

Dawn highlighted that, with more than one company under our umbrella, consolidating a group picture was a manual task. “We had to extract P&L and Balance Sheets into Excel,” she said. “Calculating key performance indicators (KPIs) like chargeable days or support case metrics required multiple data extractions and pivot tables, making the process tedious and prone to errors.” 

Why We Chose NetSuite 

When we asked Dawn why NetSuite was the chosen solution, she was clear: “We needed a unified system that provided a single version of the truth. The inefficiencies of our previous setup were holding us back, and NetSuite offered the integrated solution we needed.” She emphasised the importance of real-time visibility and the ability to streamline operations, which were critical factors in the decision. 

It’s also worth noting that we practice what we preach. As a NetSuite Partner, implementing NetSuite in our own business was a natural fit. It met all our needs: cloud capabilities, multi-entity management, flexibility, scalability, case management, resource scheduling, project management, budgeting and forecasting, revenue recognition, and, most importantly, a single source of truth. 

The Implementation Journey 

We were curious about the implementation process and how it was managed. Dawn recounted the experience, noting, “Leading the move to NetSuite at the board level was both challenging and rewarding. We spent a significant amount of time mapping out our key processes to implement them effectively.” 

She also highlighted the importance of keeping an eye on the outputs required. “Ensuring that the new solution delivered the efficiencies and visibility we needed for day-to-day operations and management reporting was crucial.” 

The Impact of NetSuite on Our Operations 

Dawn was enthusiastic when asked about the impact NetSuite has had on our operations. “One of the most significant benefits is the fully integrated system that allows us to drill down into transactions and trace them back to their origins,” she explained. “Invoicing, which used to be a manual process, is now automated, and revenue recognition rules are set up in accordance with accounting standards.” 

Enhanced Financial Management and Reporting 

We asked Dawn how NetSuite has improved financial management and reporting. She responded, “With NetSuite, managing and reporting on financial data has become significantly easier and more efficient. The automation of revenue routines and the availability of detailed, up-to-date financial reports have allowed us to shift our focus from preparing numbers to analysing them.” 

Measurable Improvements and Key Metrics

Dawn shared that one of the most tangible benefits of NetSuite has been the ability to generate key reports and metrics effortlessly. “Every Monday morning, we review our KPIs directly from NetSuite,” she said. “Our revenue has continued to grow year on year, and we’ve been able to expand into new jurisdictions with ease.”

Improved Collaboration and Communication 

When asked about the effect on collaboration and communication, Dawn noted, “NetSuite has also enhanced collaboration within the finance team and with other departments. The reduction in time spent extracting and analysing data in Excel has led to fewer errors and mistakes.” 

Making the CFO Role Easier 

We asked Dawn how NetSuite has impacted her role as CFO. She shared, “NetSuite has made my role considerably easier. I now have full visibility into all aspects of the business from a single system. The automation of revenue calculations and journal postings has allowed us to spend more time analysing results and less time preparing numbers.” 

Continuous Improvement and Unexpected Benefits 

Finally, we asked about any unexpected benefits. Dawn explained, “One of the unexpected benefits of NetSuite has been the endless opportunities for improvement and enhancement. We’ve since added several modules, including NetSuite’s Field Service Management module for resource planning and scheduling, SuitePeople for HR, NetSuite Planning and Budgeting (NSPB) for budgeting and forecasting, and as part of our board level commitment to continuous improvements, we continue to evolve and expand our use of NetSuite in the business.” 

Advice for Other CFOs Considering NetSuite 

We closed by asking Dawn what advice she would give to other CFOs considering NetSuite. Her advice was straightforward: “Start by identifying the outputs you need and mapping out your current processes. It’s also crucial to have a strong internal project manager and an experienced NetSuite Partner.” 

NetSuite has truly transformed the way we operate, providing us with the tools and insights we need to manage our growing business effectively. As a trusted NetSuite Partner in Ireland and the UK, we understand the unique challenges CFOs face and how crucial it is to have an integrated solution that aligns with your business goals. 

How OSSM Can Transform Your Finance Operations 

If you’re a CFO looking to streamline your financial processes, enhance visibility, and drive efficiency, we’re here to support you. Request a NetSuite demo with us to learn more about how NetSuite can be tailored to meet your specific needs and how our expert team can assist you in implementing a solution that truly transforms your role. 

Alternatively, learn more about NetSuite by downloading our brochure, where you’ll discover how NetSuite ERP enables organisations to lower IT costs, optimise accounting efficiency, and improve order management and procurement processes. 

We’ll be exhibiting at this years ERP Head to Head event, where we’ll have a more detailed demonstration on Field Service Management, Manufacturing and Projects.

If you’d like to attend this demo or just come and chat to a member of our team, click below to register.

Don’t forget to use promo code OSSM20 for an early-bird discount.

About the Author

Picture of Sinéad Galligani

Sinéad Galligani

Sinéad has been involved in the software industry, particularly in ERP, for over 25 years. Her career has spanned various roles, including Account Management, Key Account Management, and Business Development. In 2013, she became the Marketing Manager for The Noledge Group and now serves as the Chief Marketing Officer (CMO).