1. Seamless AI integration 

NetSuite is seamlessly integrating AI across its platform, and these rollouts require no further training or installations for users. NetSuite’s AI tools are accessible to everyone, fully embedded, and available immediately. ‘Ask Oracle’ is one of NetSuite’s latest features, which allows natural language searches to make AI-powered commands much more efficient.  

2. Customisable AI features 

NetSuite’s AI capabilities are fully customisable and flexible to allow businesses to use their own application programming interfaces (APIs) to suit their individual needs. Users have the option to modify the AI features depending on their workflows and processes within the dynamic NetSuite ERP platform. With the in-built SuiteScript GenAI, developers can further customise the AI capabilities to create unique and bespoke solutions for businesses. 

While Text Enhance may seem like a smaller feature, it works in tandem with Prompt Studio to help users craft meaningful AI-generated content. This provides a simple starting point for AI-assisted communications and documentation. 

3. AI and data-driven decision-making  

Leveraging their organisational data can help businesses to make informed decisions quickly and accurately using AI. SuiteAnalytics Assistance, another of NetSuite’s AI-driven tools, can assist users in analysing data and building reports based on the results. While SuiteAnalytics Assistant is expected to become more widely available in the next release, it shows NetSuite’s direction in enabling smarter, more intuitive analytics capabilities.  

It can aid in strategic decision-making without needing in-depth technical expertise. In addition, the Financial Exception Management tool can help to detect financial anomalies to help businesses avoid costly errors and make smarter financial decisions.  

It’s also worth noting NetSuite’s continued investment in tools like NSPB (NetSuite Planning and Budgeting) and NSAW (NetSuite Analytics Warehouse). These platforms represent where much of the AI innovation is currently focused, offering powerful forecasting, budgeting, and reporting functionality. 

NSAW acts as a robust data warehouse – similar to tools like Power BI, that enables businesses to pull in data from external sources or spreadsheets and gain deeper insights across their operations. 

4. Efficiency at the core 

The foundation of NetSuite’s AI capabilities is efficiency. Core business functions such as finance, supply chain, and sales can be easily automated and optimised using AI. This helps to reduce manual workloads, while also helping to uncover deeper or hidden trends. For example, the Supply Chain Control Tower can increase visibility of bottlenecks and supply disruptions, which helps businesses to quickly identify and proactively react to issues that arise.  

5. Enhanced personalisation 

NetSuite’s AI-driven Intelligent Item Recommendations function allows businesses to create personalised suggestions for customers, using data insights to recommend products or services based on historical behaviours. AI-driven personalisation creates a more well-rounded customer experience, ultimately leading to increased growth and loyalty. It can also support business’ upselling and cross-selling opportunities.  

6. Built for the future

Built on Oracle Cloud Infrastructure (OCI), NetSuite’s AI is supported by industry-standard security and scalability. Businesses have the flexibility to scale and grow, safe in the knowledge that their data is secure. The high standards within OCI give businesses peace of mind, supporting innovation and enabling them to focus on future planning. 

7. Real-time interaction and accessibility 

NetSuite is making AI accessible to an increased number of users by allowing direct interaction with the platform. Users can input commands or ask questions in a conversational way, empowering businesses to harness the power of AI without needing technical expertise.