Field Service Management

Overview


Many field service organisations struggle to find one solution that looks after everything form order confirmation, project scheduling, dispatch and inventory, to time sheets, billing, marketing and customer service.

However, NetSuite’s award-winning field management solutions leverage native NetSuite functionality with scheduling and dispatch, customer asset management and a simple to use mobile app, to deliver a truly comprehensive field service management solution.

At OSSM, we can use the world’s #1 Cloud ERP software system to bring unprecedented efficiency, flexibility and business intelligence to your field service management.

As a leading NetSuite Solution Provider, we can help you integrate the world’s most deployed cloud ERP system quickly and cost-effectively and bring a new level of intelligence to what you do and how.

 

Benefits to Your Business


Built into NetSuite

Built directly into NetSuite as a native application.

Unified Solution

Leverages core NetSuite functionality to create a completely unified solution.

Improve Efficiencies

Measures results to improve technician efficiencies, reduce costs and increase service revenue.

Implement Workflows

Implements the best practice workflows and processes in the office and in the field.

Track Jobs & Technicians

Includes simple and easy-to-use job scheduler that tracks jobs and technicians in real-time.

Real-time Analytics

Provides you with real-time job analytics.

Reduce Paperwork

Reduces paperwork and manual data entry.

Fully Compliant

Complies with relevant Health & Safety regulations.

Mobile App

Includes an easily-configured mobile app with in-depth reporting and analytics.

Built directly into NetSuite as a native application.

Leverages core NetSuite functionality to create a completely unified solution.

Measures results to improve technician efficiencies, reduce costs and increase service revenue.

Implements the best practice workflows and processes in the office and in the field.

Includes simple and easy-to-use job scheduler that tracks jobs and technicians in real-time.

Provides you with real-time job analytics.

Reduces paperwork and manual data entry.

Complies with relevant Health & Safety regulations.

Includes an easily-configured mobile app with in-depth reporting and analytics.

Our Products


business-intell

NetSuite SRP

NetSuite Services Resource Planning (SRP) is an end-to-end cloud-based solution for service and project-based organisations that sits perfectly in traditional project-based markets such as software and management consulting as well as advertising agencies and IT consultancy firms.

NextService

The industry’s most flexible and powerful field service solution allows you to increase your service revenues and improve your operational efficiency across Customer Engagement, Schedule & Dispatch, Work Order Management, Asset Management, Inventory & Returns, Field Mobility and more.

engineer with mobile phone
nextservice

NextService

The industry’s most flexible and powerful field service solution allows you to increase your service revenues and improve your operational efficiency across Customer Engagement, Schedule & Dispatch, Work Order Management, Asset Management, Inventory & Returns, Field Mobility and more.

Customer Stories


Help & Advice


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