SolutionsField Service Management Softw...

Field Service Management Software

Running a business with field-based teams comes with operational challenges — from scheduling and dispatch to inventory management, billing, and customer service. Many small businesses rely on disconnected tools that make it difficult to stay on top of day-to-day tasks.

 

NetSuite’s field service management software, delivered by OSSM, brings everything into one centralised system. It helps you manage service requests more effectively, improve team efficiency, strengthen customer relationships, and offer self-service options that enhance the overall customer experience.

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NetSuite: A Unified Suite for 36,000+ Global Customers
NetSuite's Native Field Management Solutions: Seamless Scheduling, Asset Management, and Mobile App Integration.

Supporting the Field Service Management Software Market with NetSuite

NetSuite’s acclaimed field service management solutions harness the power of native NetSuite functionality, seamlessly integrating scheduling and dispatch, customer asset management, and an intuitive mobile app accessible on any mobile device. This synergy results in the delivery of an all-encompassing field service management solution that simplifies your scheduling process and optimises every aspect of your operations.

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Benefits of NetSuite Field Service
with Management Solutions

Go Mobile

With a purpose-built mobile app, your service technicians can access important information on their mobile device while on the go - ensuring timely, high-quality service that strengthens customer loyalty and helps improve customer satisfaction.

Unified Solution

Next Service FSM was built inside NetSuite so you have one core solution that combines field service management with accounting software capabilities, providing comprehensive service management and unified customer data while strengthening customer relationships through unified data management.

Compliance

Adhere to industry-specific regulations and compliance requirements to ensure your team’s services and appointments are delivered in accordance with legal standards.

Smarter Scheduling & Dispatch

Use the simple drag and drop scheduling board to ensure you have the right technician on the right job every time, supporting more efficient workforce management across your field workers and field service teams and enabling more proactive service delivery.

Enhance Productivity

Centralising all of your data and day to day processes ensures increased efficiency in your business operations through workforce optimisation, especially when managing complex field service tasks.

Real Time Analytics

Gain deeper insights into your field service operations through real time data, track job progress and key performance indicators (KPIs), review service reports, and identify trends through real time communication so you can make better business decisions.

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5 Reasons to choose a
Field Service Management Tool

Built for NetSuite

The Field Service solution was built inside of NetSuite as a native application, designed to service once all your operational needs.

Go Green

Reduce the use of paper with a purpose-built mobile app that field workers can access on their mobile device while on the go.

Reduce Inventory Costs

Technicians can check stock levels in real-time, reducing the risk of stockouts and ensuring that the right parts are available when needed.

Improve Efficiencies

Reduce manual and spreadsheet-related tasks with full automation of your system to optimise business processes and improve operational efficiency.

Customer Satisfaction

Ensures that service technicians deliver a more reliable service to customers, helping to meet service level agreements while enhancing customer satisfaction and improving retention.

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Learn more about NetSuite

Explore the depth and power of NetSuite ERP in this brochure, where you’ll discover its robust reporting capabilities, gaining a deeper understanding of how it delivers financial visibility. Learn how it drives enhanced business performance and delve deeper into the insights that NetSuite can provide.

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